New research shows social media is proving a big hit for global corporations inside and out, but risks remain

The results are in and the preliminary findings of Melcrum's survey into social media adoption at large corporations worldwide reveal that there is a gulf between the hype and the reality.

More than 2,100 professional communicators responded about how blogs, podcasts, wikis and other collaborative technologies are being used to communicate with employees and customers. Responses came from 41% in Europe, 32% in North America and 16% in Asia-Pacific.

Blogs are widespread but online video is the number one application
Much of the hype around social media so far has centered around the adoption of blogging as a business tool for communicating with customers and staff. The majority of respondents (55%) were already using blogs or planning to start in the next 12 months, but even more popular was online video (63%) through video sharing services like You Tube.

Also increasingly popular were podcasts (43%), RSS/webfeeds (51%) and social networks like LinkedIn (41%).

The gulf between the hype and reality
The survey also highlighted major discrepancies between the hype and the reality of social media adoption with 73% of respondents having no intention of implementing 3D web tools like Second Life for their businesses.

Why is big business so excited about social media?
When internal communicators were asked about the top two perceived benefits of social media for their organizations, 71% selected “improved employee engagement”, 59% said “improved internal collaboration” and 47% chose “creating a two-way dialogue with senior executives”.

It looksl ike the next generation of employees entering the workforce will expect to be able to have their say and network with their peers online. Corporations are preparing for this now. By encouraging staff and customers to get involved and build communities around their brands, companies know that they can get better results in terms of staff productivity and engagement, but also customer retention and acquisition.

Risk to reputation needs to be properly managed
While there is widespread enthusiasm for social media in the corporate world, 45% of respondents agreed that employees discussing their organization online posed a significant risk to its reputation. And yet, 70% admitted that they had no guidelines or policies relating to blogging or other social-media tools.

Even more worrying, was that only 26% were sure how to monitor what was being said about their organizations, industry or products online.

The future for social media?
While only a third of communicators described social media as a priority right now, 41% reported that they were committed to two-way communication with employees/customers online, and 52% anticipated their social-media budgets increasing over the next 12 months.

When asked about the barriers for further adoption, 23% of respondents highlighted gaining executive support as a key challenge, along with 13% reporting IT constraints and restrictions.

It seems likely that social media is here to stay and the key challenge for corporations is likely to be how they integrate these new technologies into their existing media mix.

You can download the full press release about the survey data or visit the newly added press room at melcrum.com. But all the best bits are above.

The survey forms part of Melcrum’s ongoing research into trends and best practice in corporate communication. The findings of this research will be published in a forthcoming Melcrum report on social media in April.

Robin Crumby.